CloseCrew is cloud-based field service management for electrical businesses. Scheduling and dispatching connect to call booking, CRM, invoicing, estimating, reputation management, and AI-powered call answering.
Smart call booking
When a customer calls, your CSR sees who's calling before answering. Existing customer? Full history appears instantly. Past jobs. Panel specs. Previous estimates. Invoices. Property data.
CSRs greet customers by name. Book jobs without placing anyone on hold. No spreadsheets. No sticky notes. There were no callbacks.
Call recordings let supervisors review conversations. Techs access recordings through the mobile app to verify job details before arriving.
But here's where CloseCrew goes further. CloseCrew's AI Employee answers calls your CSRs can't reach. After hours. During lunch. When three calls hit at once, the AI agent qualifies the electrical issue. Books the appointment. Sends confirmation by text.
41% of home service bookings come after hours. A homeowner whose breaker keeps tripping at 9 PM doesn't leave a voicemail and wait until morning. They call the next electrician. Larry makes sure the next electrician is always you.
Capacity planning for profit
Set rules that optimize your schedule for profitability. Reserve 20% capacity for emergency calls during peak weeks. Fill slow periods with maintenance agreement visits. Reduce inspection slots during holiday weeks.
The system ensures only techs with the right license and skill level get assigned. Apprentices don't get sent to commercial panel upgrades. Master electricians don't waste time on outlet replacements. Right tech. Right job. Every time.
Automated confirmations go out by text or email. Appointments appear on the dispatch board and the tech's mobile schedule instantly.
AI schedule assistant
Scheduling 20 jobs across 12 techs with different skill levels is a daily puzzle. CloseCrew's assistant suggests the optimal date, time, and technician. Factors in skills, zones, drive time, and current workload.
Works from the booking screen or dispatch board. For recurring maintenance work, the assistant factors in service agreement schedules automatically.
Visual dispatch board
Dispatchers control the entire day from one screen.
Drag-and-drop. Assign, reassign, confirm, or reschedule instantly
Live status feed. Real-time updates: en route, arrived, working, complete
Team messaging. Direct message individual techs or the entire crew
GPS tracking. See every tech's location and downtime in real time
Route optimization. Group nearby jobs. Reroute to save drive time
Alerts. Notifications for schedule conflicts or unusual activity
Mobile app for field electricians
Techs see their full schedule, customer data, and job details on their phone. Changes appear in real time.
From the app, electricians can:
Listen to customer call recordings before arriving
View complete service history per property
Access panel photos and equipment records from past visits
Send "on my way" notifications to customers
Take and upload job photos with labels
Create estimates with Good Better Best options
Access the digital pricebook for accurate quoting
Collect signatures on work orders
Process card and check payments on-site
Help customers apply for financing
No calling the office. No driving back for paperwork. Everything on the phone.
For equipping your team with the right physical electrician tools alongside the app, see our tools guide.
Online booking
Customers schedule directly from your website. Widget syncs with the dispatch board in real time. Jobs confirm instantly. Reschedules and cancellations handled through text links. No API setup. Fully integrated.
Connected to your entire operation
Dispatching integrates with everything in CloseCrew:
Payroll. Hours sync with dispatch. Overtime and commissions calculated automatically.
Accounting. QuickBooks sync. Every field transaction exports instantly.
CRM. Complete customer profiles with equipment records and communication history.
Service agreements. Manage maintenance contracts. Schedule recurring inspections.
Reporting. Track CSR metrics, tech productivity, close rates, and revenue trends.
Reputation. Automated review requests after every completed job.
Your dispatch board fills because Larry answers every call. Techs arrive prepared because the app gives full context. Invoices generate from job data automatically. Everything connects.
Housecall Pro includes scheduling, dispatching, invoicing, payments, and a drag-and-drop calendar. Automated appointment reminders reduce no shows by up to 30% when combined with online booking on your website.
The platform balances simplicity with enough features for growing residential electrical teams. Built-in financing helps customers afford panel upgrades and whole-house rewiring.
Best for: Small to medium residential electrical shops (1-15 trucks).
Pricing: Basic $59/mo. Essentials $189/mo. Max $329/mo.
Jobber is an all-in-one FSM known for ease of use. "Find a Time" feature auto-suggests available slots. Client hub gives customers self-service access to appointments and invoices.
Most users set up in one day. Scheduling, quoting, invoicing, and communication all on the same platform. Popular among small businesses transitioning off paper for the first time.
Best for: Small electrical businesses wanting affordable simplicity.
Pricing: Free tier. Paid from $69/mo.
To build your business on the right foundation, see our startup guide.
FieldEdge offers scheduling, dispatching, quotes, invoicing, and service agreements. The deepest QuickBooks integration on this list. Every dispatch change and field payment syncs automatically.
Before they arrive, technicians review the entire customer history for each address. Previous jobs. Estimates have declined. Equipment records. That context enables electricians to make better recommendations.
Best for: QuickBooks-first electrical shops.
Pricing: Tiered plans. Contact for pricing.
Service Fusion offers scheduling, dispatching, estimates, invoicing, and customer management. Standout feature: unlimited users at a flat $225/month. No per-seat fees.
GPS fleet tracking shows the location of each van. Automatic confirmations reduce no-shows. Flat pricing enables electrical companies that add trucks every quarter to avoid software cost creep.
Best for: Growing electrical teams wanting predictable costs.
Pricing: $225/mo (unlimited users).
FieldPulse is an all-in-one FSM for small to medium contractors. Scheduling, dispatching, estimating, advanced CRM, and customer portal. Strong CRM features for the price point.
Best suited for smaller electrical operations. Not ideal for large commercial or industrial contractors.
Best for: Small electrical shops (1-10 techs) that want a CRM with dispatch.
Pricing: Contact for pricing.
ServiceTrade is designed for commercial contractors. Scheduling, dispatching, customer management, and project coordination. Strong for contract-based recurring maintenance and multi-site operations.
Commercial electrical contractors with maintenance agreements and inspection schedules benefit most. Not designed for residential service work.
Best for: Commercial electrical contractors with recurring contracts.
Pricing: Contact for pricing.
Your dispatch app generates data. Use it to improve operations.
Technician utilization. Percentage of billable hours vs. total hours. Target 75-85%. Below 70% means scheduling gaps.
Average drive time between jobs. Excessive drive time signals poor routing. Optimized routes save each tech 30-60 minutes per day.
First-visit completion rate. Jobs completed without a return visit. Low rates mean wrong tech assignments or missing parts. You should target 90%+.
Dispatch-to-arrival time. Speed matters for emergency calls. Faster arrival wins customers and earns premium pricing.
Callback rate. Return visits under 5% are the target. Higher rates signal quality or diagnostic issues.
Revenue per dispatched job. Average ticket across all work. Track monthly. Increasing this means techs present options effectively.
Every app on this list organizes your schedule well. Drag-and-drop. GPS. Route optimization. Real-time updates.
But an organized board with empty slots doesn't generate revenue.
A homeowner's power goes out at 8 PM. They search "electrician near me." Find your listing. Call your number. Voicemail. They call the next electrician. That electrician answers. Books a $1,500 panel repair.
Larry answers. Every ring. Day and night. He qualifies the electrical emergency. Books the job. It appears on your board before your team arrives in the morning.
Arctic Air saw 30% more revenue in one year. Premier Heating converted 3x more leads with response under 1 minute. Air Design added 13 extra appointments in 30 days.
Your dispatch app organizes the work. Larry generates it.
