Missed call. Lost job.
Crew fixes both.
Before you compare us to another AI vendor, compare us to what is answering your phone at seven in the evening right now.
A Tuesday evening, one no-heat call, two endings
Identical caller, identical problem, identical shop. The only difference is what happened while it was ringing.
What happens today
6:47pmPhone rings in the van. Six rings, nobody free.- 6:47pmVoicemail picks up. She starts leaving a message.
- 6:48pmShe hangs up halfway through. Most people do.
- 6:52pmShe taps the next result on the search page.
- 7:04pmThey answer. They book her for the morning.
- 8:10amYou hear the voicemail. The job went yesterday.
What happens with Crew
6:47pmCrew answers on the first ring, in your shop’s name.- 6:47pmNo heat, house is cold, her mother is eighty and lives with her.
- 6:48pmReads your live board. Offers 8:00 tomorrow, which is real.
- 6:52pmShe takes it. The job is written back to your schedule.
- 7:04pmConfirmation text lands before she puts the phone down.
- 8:10amYour tech arrives. You found out about it over breakfast.
Close Crew in Numbers
CloseCrew ensures every conversation is a catalyst for satisfaction, conversion, and growth.
Crew doesn’t just respond, Crew closes the call.
Answers every line
Crew answers your calls when your team is busy, on a job, already on another call, or away from the office. It talks with customers, understands why they’re calling, and collects the information your team needs.
- Pick up every call before second ring, either it is day or night
- Answer the call as your shop employee, not any generic greeting
- Nobody is sent to any voicemail box
Turn conversations into jobs.
Once Crew understands what the customer needs, it can schedule the appointment based on your availability and booking rules.
- Check who’s on shift, and what they are certified for
- Offer a slot that totally works for you
- Collects customer information and books the appointment
- Confirms the scheduled time and sends the customer confirmation
Keep customers in the loop.
The conversation doesn’t have to end when the call ends. Crew can keep customers updated with confirmations and follow-ups, so they know what happens next.
- Confirmations and technician arrival text sent automatically
- Check and update the customer record after the visit
- One thread per customer, whoever picks it up for next
Bring past customers back.
Your previous customers are already familiar with your business. Crew can help you reconnect with them and turn past customers into new opportunities.
- Reaches out to past customers
- Starts the conversation and follows up on previous work
- Identifies new service needs and helps schedule the next appointment
AI that understands the work behind the call.
- 1Cheyenne said
“I have a no-cool issue right now.”
- 2Crew checked
- Running at all?
- Running, blowing warm air
- Noises or smells?
- None
- Anything today?
- Full, offered after hours
- Fee?
- $50 after-hours, agreed
- 3Crew bookedToday6–7 PMNo-cool diagnosticAlex · 14 L.A. Street, Sandy
- Is there any heat or cooling at all right now?
- Anyone in the house elderly, unwell, or an infant?
- Is the outdoor unit running, or completely silent?
- Rental or owner-occupied?
- 1Cheyenne said
“The sink is somewhat blocked.”
- 2Crew checked
- Backed up or slow?
- Backing up
- How long?
- About two hours
- Other drains?
- Three or four rooms
- Water pooling?
- Pools, then drains
- 3Crew bookedMonday4–5 PMDrain cleaning14 Ella Street, Sandy
- Is water actively running where it should not be?
- Has the main shutoff been closed?
- Is any fixture still usable?
- Single family, multi-unit, or commercial?
- 1Cheyenne said
“I have no power in the house.”
- 2Crew checked
- Whole house?
- Yes, just went out
- Main breaker?
- Tripped, won't reset
- Burning or sparks?
- None
- Soonest visit?
- 2 PM, about 40 minutes out
- 3Crew bookedToday2–3 PMBreaker won't resetAlex · 16 L.A. Street, Sandy
- Is the main breaker tripped, or is the whole street out?
- Any burning smell, buzzing, or heat at the panel?
- Is anyone on medical equipment in the house?
- Rental or owner-occupied?
Looking for something specific? Find what fits your business.
Answers every call
Day, night or weekend, Crew picks up in your shop’s name. Better than voicemail, and cheaper than a call center.
Books the right jobs
Sorts real jobs from price shoppers, then puts them straight on your calendar.
Handles emergencies first
Knows what’s urgent for your trade. No heat, burst pipes and power outages get booked first.
Never loses a lead
Answers in English or Spanish. Every caller gets helped before they try the next shop.
Real techs. Real jobs. Filmed in the field.
Gavyn Robinson@gavynshvac
The questions this page should not dodge
For the hours nobody is at the desk, almost certainly, because the alternative is not a cheaper person, it is nobody. For your busiest daytime hours the honest answer depends on your call volume and your average ticket, which is why the calculator above uses your numbers rather than ours. If it comes out close, we will say so on the call.
Then the case is weaker and you should know that before you buy. Run your real miss rate through the calculator on this page. Shops that genuinely answer everything in business hours usually still lose the evening and weekend calls, so the question becomes whether those alone are worth covering.
Most of them answer and take a message. The part that is hard, and the part that decides whether a call turns into revenue, is reading a live schedule, offering a slot that actually exists, and writing the job back. Ask any vendor to demonstrate that specific sequence against your own calendar, including ours.
Access to your scheduling system, your service area, your call-out or diagnostic fee, and a decision about which call types it should handle versus hand over. The last one takes the most thought and it is the one that determines whether you trust it.
That is what they are there for. Every calculator and template builder on this site runs without an account, an email address, or a trial. Use them for years and never speak to us if that is what you want.
Fifteen minutes, your own call volume, and a straight answer.
We run your numbers on the call and tell you if the maths does not work for a shop your size. That happens, and it is a cheaper conversation than finding out three months in.