The call you did not pick up, answered and booked
Crew answers on the first ring at any hour, works out what the caller needs, books onto the schedule you already run, and texts the confirmation before they hang up.
Pick a call and watch Crew take it
Three of the calls that actually come in after hours. Play any of them and read what gets said, second by second.
A no-heat call in freezing weather, five hours after the office closed.
What it establishes first
- Whether there is any heat at all, not just a cold room
- Which property it is, from the number that called
- Who is on emergency call and whether they can get there
If Crew came to you as a CV
You are not really buying software here, you are deciding whether to put someone on the phone. So here is the version of that decision you already know how to make.
Crew
AI receptionist
Crew does not take holiday, does not resign in the middle of your busy season, and answers the two hundredth call of the week exactly the way it answered the first. That last part is the one shops notice.
It also introduces itself as an assistant to anyone who asks, and hands the call over rather than talking them out of it.
- Shift
- All of themNights, weekends, holidays, and the hour your office is at lunch
- Answers as
- Your shop, by nameNot a generic greeting and not a brand that is not yours
- Speaks
- English and SpanishOn the same line, switching when the caller does
- Knows
- Your trade and your service areaEquipment names, common faults, and where you will not travel
- Books into
- The system you already runReads live availability, writes the job back, no second schedule
- Escalates to
- Your team, with the transcriptWhoever picks it up is not starting the conversation over
- Costs when idle
- Priced on volumeA quiet Tuesday is not a shift you paid for and did not use
A shop open eight to five is shut for fifteen hours a day
That is not a statistic, it is arithmetic. Here is the same day drawn twice: the hours somebody in your shop can pick up, and the hours the phone still rings.
Your office
Weekdays, 8 to 5
Crew
Every hour, every day
Four calls, none of them in office hours
- 6:47pmNo heat, booked for 8am
- 9:20pmQuote chased, call booked
- 2:14amBurst pipe, escalated to on-call
- 7:05amReschedule, slot released
Authored illustration. The four calls are examples at plausible hours, not a recording of one shop's night, and the office band assumes weekday hours of eight to five. Put your own hours in and the covered stripe moves; the phone does not.
Tuned to how each trade actually works
Crew is not one script serving three trades. Pick yours and see what it treats as an emergency, and what it establishes before a truck rolls.
Treated as urgentNo heat in freezing weather, no cooling in a heat advisory
What it establishes before booking
- Is there any heat or cooling at all right now?
- Anyone in the house elderly, unwell, or an infant?
- Is the outdoor unit running, or completely silent?
- Rental or owner-occupied?
- Furnace quit and it is 8 degrees out.
- That is a no-heat call, so we treat it as urgent. Is anyone in the house elderly or unwell?
The calls Crew passes straight to you
Every answering product publishes what it can do. This is the other half, written down before you buy it rather than discovered in month two.
A no-heat call at 2am in January
Picks up on the first ring, works out whether it is an emergency rate, and books the earliest slot your board actually has open.
A caller who asks for a price over the phone
Gives the diagnostic or call-out fee you configured and nothing else. It will not quote a repair it has not seen.
A repeat customer whose address it already has
Confirms the address back rather than asking for it again, and attaches the new job to the existing customer record.
Someone who asks whether they are talking to a person
Says it is an assistant. Crew never claims to be a person, and it does not talk anyone out of asking for one.
A warranty dispute, or a caller who is already angry
Stops selling and puts them through to your team, with the transcript attached so whoever picks up is not starting cold.
Commercial or multi-site work
Takes the details and routes it to whoever handles commercial at your shop. It does not price or schedule it.
Anything outside the categories you switched on
Hands over rather than guessing. You decide up front what it handles, and the list is yours to change.
The booking cannot be written back to your schedule
Lands in your queue as an unconfirmed request. A job it could not write is never silently dropped.
If a category you care about is not on this list, ask on the call. The honest answer is sometimes that Crew should not take it.
Questions worth asking about Crew
Voicemail records a problem. Crew resolves one. It works out the trade, the urgency, and the address, reads live availability, offers a slot that genuinely exists, and texts the confirmation before the caller hangs up. The job is on your board by the time you listen to what voicemail would have taken.
It holds a conversation rather than walking a phone tree, and it can be interrupted mid-sentence the way a person can. What it will not do is pretend to be human. Asked directly, it says it is an assistant, and anyone who wants a person gets one.
Yours. Crew reads live availability from the scheduling system your office already runs on and writes the appointment back to it, so your techs see one schedule in the morning rather than a second list to reconcile. We confirm your specific setup on the demo call rather than publishing a compatibility list that would be wrong for some readers.
It hands over instead of guessing, with the transcript attached. The full list of what it takes and what it passes on is published further up this page, and you decide which categories are switched on.
Crew is there for the ring nobody reached, not instead of your office. Most shops run it after hours and as overflow first, then widen it once they have read a few weeks of transcripts. Everything it does is logged, so you can see exactly which calls it took.
It depends on call volume and which systems need connecting, so we price it against your numbers on the call rather than publishing a figure that would be wrong for half the shops that read it. Book a demo and we will run it.
Hear Crew take one of your own calls.
We will run your numbers on the call and tell you if the maths does not work for a shop your size. That happens, and it is a cheaper conversation than finding out three months in.
Book a demo