Meet Crew.
The AI receptionist built for contractors.
Crew answers your calls, talks to customers, books jobs, and keeps your team moving — without adding another person to your office.
All Conversations
Search conversation...
My AC is blowing hot air, please helpMaria PatrukWebchat10:21am
I need assistance with my account billing issue.James LeeSMS10:35am
The app keeps crashing, can you fix this?Sofia ChenGoogle10:50am
How do I reset my password?Michael BrownFacebook11:05am
I'm having trouble with my subscription renewal.Emily DavisWebchat11:20am
Can you provide me with technical support for my device?David SmithGoogle11:45am
I need assistance with my account billing issue.James LeeSMS10:35am
How do I reset my password?Michael BrownFacebook11:05am
Paper layer website
Assign
Beginning of text message conversationHi, i have no hot water at my home and my sister is staying with me and she don’t wanna take cold shower
Hi Maria! Sorry to hear that — to help, can you share the property address?
and to get quick response save our contact number
Suggest a reply
An answering service stops at hello. Crew runs the job.
Answers every line
Crew answers your calls when your team is busy, on a job, already on another call, or away from the office. It talks with customers, understands why they’re calling, and collects the information your team needs.
- Pick up every call before second ring, either it is day or night
- Answer the call as your shop employee, not any generic greeting
- Nobody is sent to any voicemail box
Turn conversations into jobs.
Once Crew understands what the customer needs, it can schedule the appointment based on your availability and booking rules.
- Check who’s on shift, and what they are certified for
- Offer a slot that totally works for you
- Collects customer information and books the appointment
- Confirms the scheduled time and sends the customer confirmation
Keep customers in the loop.
The conversation doesn’t have to end when the call ends. Crew can keep customers updated with confirmations and follow-ups, so they know what happens next.
- Confirmations and technician arrival text sent automatically
- Check and update the customer record after the visit
- One thread per customer, whoever picks it up for next
Bring past customers back.
Your previous customers are already familiar with your business. Crew can help you reconnect with them and turn past customers into new opportunities.
- Reaches out to past customers
- Starts the conversation and follows up on previous work
- Identifies new service needs and helps schedule the next appointment
How Crew Handles a Call
Crew handles the conversation from start to finish — understanding what the customer needs, collecting the right details, and getting the job where it needs to go.
Answer
A customer calls your business and Crew picks up right away. It introduces itself as part of your team and starts the conversation naturally.
New incoming callAlx John.(614)223-0199
Customer SaysHi, my AC isn't cooling.
Crew respondI'm sorry you're dealing with that. I can help get this scheduled. Let me ask you a couple of quick questions.Understand
Instead of simply taking a message, Crew asks the questions needed to understand the customer’s situation and the type of service they need.
Customer SaysThe unit is running, but it's blowing warm air.Crew respondGot it. When did you first notice the problem?Customer SaysI have seen this problem from this morning.Qualify
Crew gathers the information your team needs before the appointment, so your technicians aren’t starting completely from scratch when they arrive.
New service request
Gathered Customer informationNote down the Service addressWhat problem customer is facingPreferred appointment - Emergency or regularBook
Crew checks availability, finds the right opening, and books the appointment while the customer is still on the phone.
10:00AMAvailable11:00AMAvailable01:00PMBooked12:00AMBookedConfirm
Once the job is booked, Crew confirms the appointment and gives the customer the information they need, and keeps your team informed about the booking.
Appointment Booked
You're all set, Sarah.AC repair service, Thursday, September 30 11:30 AM, 123 Main Street
Appointment confirmedTeam notified
From the first ring to the booking, Crew keeps the work moving.
All Conversations
Search conversation...- My AC is blowing hot air, please helpMaria PatrukWebchat10:21am
- I need assistance with my account billing issue.James LeeSMS10:35am
- The app keeps crashing, can you fix this?Sofia ChenGoogle10:50am
- How do I reset my password?Michael BrownFacebook11:05am
- I'm having trouble with my subscription renewal.Emily DavisWebchat11:20am
- Can you provide me with technical support for my device?David SmithGoogle11:45am
- I need assistance with my account billing issue.James LeeSMS10:35am
- How do I reset my password?Michael BrownFacebook11:05am
Paper layer websiteAssignBeginning of text message conversationHi, i have no hot water at my home and my sister is staying with me and she don’t wanna take cold shower
Hi Maria! Sorry to hear that — to help, can you share the property address?
and to get quick response save our contact number
Suggest a reply
Thursday, October 8, 2026
Today
All statuses+ New job
Appointment bookedAC repair service, Thursday, October 8 10:00am - 12:00pm, 123 Main Street
All conversations
0 open- BookedTA
T. Alvarez
Call9:15 AM - NewRP
R. Pell
SMS10:02 AM - QualifiedMO
M. Okafor
Web10:26 PM - ContactedJV
J. Vance
Thumbtack10:41 PM - Follow UpGD
Greenway Dental
Messenger10:50 PM
T. Alvarez
Stage
BookedNote, Taken on the call
Got it — 84106 is in our service area. Quick check: are you the homeowner or a renter? If homeowner, we can usually have a tech out today between 2–4. Reply YES and I’ll loop in the team.
Job, Taken on the call
No cooling - diagnostics, tonight 9PM, Marcus W.
Invoice
$89 diagnostic, credited to the repair
Follow-ups
0 found- TASent
T. Alvarez
Maintenance plan ends in 11 days
$320
- GDReplied
Greenway Dental
March quote, never chased
$4,180
- MOSent
M. Okafor
Not seen since 2024
$180
- RPQueued
R. Pell
Said no to a coil clean last visit
$240
Recovered from
Money that was already in his own list
$4,920
T. Alvarez
SMS · Maintenance plan
Stage
SentFound in your list
Maintenance plan ends in 11 days. Renewal not offered yet.
Crew sent · Mon 4:15 PM
Hi T., your SoftAims HVAC maintenance plan ends on the 23rd. Want us to renew it and book your fall tune-up?
Waiting on reply
Crew sends one reminder in 3 days if there's no answer.
Job value
$320
Close Crew in Numbers
CloseCrew ensures every conversation is a catalyst for satisfaction, conversion, and growth.
AI that understands the work behind the call.
- 1Cheyenne said
“I have a no-cool issue right now.”
- 2Crew checked
- Running at all?
- Running, blowing warm air
- Noises or smells?
- None
- Anything today?
- Full, offered after hours
- Fee?
- $50 after-hours, agreed
- 3Crew bookedToday6–7 PMNo-cool diagnosticAlex · 14 L.A. Street, Sandy
- Is there any heat or cooling at all right now?
- Anyone in the house elderly, unwell, or an infant?
- Is the outdoor unit running, or completely silent?
- Rental or owner-occupied?
- 1Cheyenne said
“The sink is somewhat blocked.”
- 2Crew checked
- Backed up or slow?
- Backing up
- How long?
- About two hours
- Other drains?
- Three or four rooms
- Water pooling?
- Pools, then drains
- 3Crew bookedMonday4–5 PMDrain cleaning14 Ella Street, Sandy
- Is water actively running where it should not be?
- Has the main shutoff been closed?
- Is any fixture still usable?
- Single family, multi-unit, or commercial?
- 1Cheyenne said
“I have no power in the house.”
- 2Crew checked
- Whole house?
- Yes, just went out
- Main breaker?
- Tripped, won't reset
- Burning or sparks?
- None
- Soonest visit?
- 2 PM, about 40 minutes out
- 3Crew bookedToday2–3 PMBreaker won't resetAlex · 16 L.A. Street, Sandy
- Is the main breaker tripped, or is the whole street out?
- Any burning smell, buzzing, or heat at the panel?
- Is anyone on medical equipment in the house?
- Rental or owner-occupied?
See how Crew handles a real customer call.
No slides. No script. Just a real call — from the first ring to a booked job.
Looking for something specific? Find what fits your business.
Answers every call
Day, night or weekend, Crew picks up in your shop’s name. Better than voicemail, and cheaper than a call center.
Books the right jobs
Sorts real jobs from price shoppers, then puts them straight on your calendar.
Handles emergencies first
Knows what’s urgent for your trade. No heat, burst pipes and power outages get booked first.
Never loses a lead
Answers in English or Spanish. Every caller gets helped before they try the next shop.
The questions that come up on every call
It hands the call over rather than guessing. Commercial work, warranty disputes, an angry caller, or anyone who asks for a person goes through to your team with the transcript already attached, so whoever picks it up is not starting from nothing. You decide up front which categories it handles and which it passes on.
Yes. Crew identifies itself as an assistant when asked, and never claims to be a person. If a caller would rather speak to someone on your team, it says so and passes the call on instead of talking them out of it.
Into yours. Crew reads live availability and writes the appointment back to the system your office already runs on, so your techs see one schedule in the morning. If the job cannot be written back for any reason, it lands in your queue as an unconfirmed request rather than being silently dropped.
The problem Crew solves is worst at your size. A large shop has a dispatcher answering the phone at seven in the evening; a two-truck shop has an owner on a roof with a phone in the van. That is exactly the call that goes to voicemail and never comes back.
Pricing depends on call volume and which systems you need connected, so we quote it on the call rather than publishing a number that would be wrong for half the shops that read it. Book a demo and we will price it against your numbers.
That is what they are there for. Every calculator and template builder on this site runs without an account, an email address, or a trial. Use them for years and never speak to us if that is what you want.
Fifteen minutes, your own call volume, and a straight answer.
We run your numbers on the call and tell you if the maths does not work for a shop your size. That happens, and it is a cheaper conversation than finding out three months in.