Terms and Conditions

To access certain features of our Services, you may need to create an account. You agree to:

You must be at least 18 years old and have the legal capacity to enter into contracts to use our Services. By using our Services, you represent and warrant that you meet these requirements.

You may use our Services only for lawful purposes and in accordance with these Terms. You agree to:

You agree not to:

Larry and other CloseCrew AI features are designed to assist home services businesses with communications, scheduling, follow-ups, and related workflows. You are responsible for configuring Larry to reflect your business policies, service area, licensing, and pricing. CloseCrew does not guarantee specific revenue, booking, or customer-satisfaction outcomes.

You retain ownership of your business records, customer data, and content you provide to the platform. You grant CloseCrew a limited license to process that data solely to operate, improve, and deliver the Services to you. You are responsible for obtaining any legally required consents before Larry communicates with your customers on your behalf.

Certain Services, including CloseCrew platform subscriptions and add-ons, require payment of fees. All fees are stated in the currency specified at checkout or in your service agreement and are non-refundable unless otherwise stated. We reserve the right to change pricing with reasonable notice.

Refund policies vary by plan and service type. Please refer to your order confirmation or separate service agreement for refund terms. Generally, fees paid for completed subscription periods or delivered services are non-refundable unless required by law or specified in writing.

All content, features, functionality, and materials available through our Services, including but not limited to text, graphics, logos, software, AI models, and code, are owned by CloseCrew or our licensors and are protected by copyright, trademark, and other intellectual property laws.

You retain full ownership of any content you submit to our Services, including business documents, customer records, scripts, and branding materials. By submitting content, you grant us a limited, non-exclusive license to use and display your content solely for the purpose of delivering our Services to you. We do not reproduce, modify, or share your content for any other purpose.

Free calculators, templates, blog articles, and licensing guides are provided for your internal business use. You may customize templates for your company, but you may not resell, sublicense, or redistribute CloseCrew materials as your own product without written permission.

We strive to provide reliable Services but do not guarantee uninterrupted, error-free, or secure access. Services are provided "as is" and "as available" without warranties of any kind, either express or implied.

We do not guarantee specific business results, lead conversion rates, booking volumes, or customer outcomes. CloseCrew is not responsible for the quality of your field work, pricing decisions, licensing compliance, or customer disputes arising from services you perform.

AI-generated responses may occasionally be inaccurate or incomplete. You are responsible for reviewing critical communications, pricing quotes, scheduling decisions, and compliance-sensitive messages. CloseCrew does not provide legal, tax, licensing, or professional trade advice through the Services.

To the maximum extent permitted by law, CloseCrew shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your use of our Services.

You may terminate your account at any time by contacting us or using account deletion features, if available. Upon termination, your right to use the Services will immediately cease, subject to any active subscription or service agreement terms.

We reserve the right to suspend or terminate your access to our Services at any time, with or without cause or notice, for any reason including, but not limited to, breach of these Terms, fraudulent activity, or violation of applicable laws.

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict of law provisions.

In the event of any dispute arising out of or relating to these Terms or our Services, the parties agree to first attempt to resolve the dispute through good faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, or through the courts of Travis County, Texas.