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Our specialties encompass nearly a decade of dependable HVAC service and expertise. At Sure Temp Air Conditioning, our primary objective is to deliver honest, affordable, and trustworthy service to every customer. As a family-owned and operated business with deep community ties, we are continually seeking opportunities…
Scott C.
Exceptional service. This was my family's initial experience with an Air Conditioning replacement. The Comfort Advisor (Don) provided a thorough explanation of everything and was even able to highlight shortcomings of other companies and their offerings. The crew that came to our…
David R.
Hi Scott, we appreciate your wonderful review, and it was a pleasure working with you as well!
Niquey M.
I am the tenant. The only issue arose from SureTemp's end (the dishonesty and adding extra charges for services that were not provided). SureTemp's communications (that's another review altogether) were directed to me (the tenant) and the property owner. The refund I received was…
David R.
There seems to be some miscommunication here. Your property management approved the necessary repairs. Additionally, there is a communication gap between you, your tenant, and the property management company. We issued you a partial refund due to this miscommunication.
Milad M.
One night I encountered an issue with my heating system, and they arrived the following day and resolved it immediately. I recommend them for any future HVAC problems and routine maintenance.
Customer Service
Thank you, Milad M., for your recommendation and for choosing Sure Temp Air Conditioning for your HVAC needs. We're pleased that our team could quickly assist with your heating system issue. We appreciate your trust in our services.
M. A.
HOMEOWNERS BEWARE: We had an extremely frustrating experience with SureTemp Air Conditioning, which is also a sister company of DUKES OF AIR. We feel it is necessary to share our experience. The problems began with a faulty installation of TWO NEW TRANE VARIABLE SPEED 17 SEER COM…
David R.
Hello Dean, thank you for taking the time to share your experience. We regret to hear that our recent service did not meet your expectations. We take all feedback seriously and appreciate your honesty. We apologize for any inconvenience or frustration you may have encountered. We…
Roxanne B.
They were able to accommodate us in their schedule promptly. They identified our issue and were able to resolve it. The technician was very friendly and did not pressure us into the most expensive solution. He ensured everything was functioning properly before leaving. I apprecia…
Customer Service
Thank you, Roxanne, for sharing your positive experience with Sure Temp Air Conditioning. We're delighted that our team could assist you promptly and ensure everything was operating smoothly. We appreciate your kind words about our follow-up process and look forward to serving yo…
Billy B.
I reached out to Sure Temp after noticing a leak from my ceiling and upon inspecting the attic, I discovered my system was leaking heavily— it appeared that my pan had cracked due to the condensate. After managing to control the situation a bit on my own, I wanted the reassurance…
Tom G.
I called Sure Temp yesterday afternoon to schedule an appointment for NO heat in my house. Technician James arrived and evaluated the situation. He presented a plan to resolve the issue and carried out the necessary tasks to fix it. The problem was resolved, and James cleaned up…
Joan M.
We informed you that the unit was making a banging noise-- we paid another company $83 to diagnose it as an issue with the contacts. SRP audited your installation and found that you failed to inform us about our restrictive filter and vents that limited airflow. We were unhappy w…
David R.
Hi Joan. The last time we were there was on the 28th. Both you and your husband seemed very pleased when we left, and the unit was not making any banging noise at that time. We also mentioned that you should call us back if any other issues arose, and we would be there to help. W…
Kris O.
They did a fantastic job installing my AC unit and explained everything thoroughly during the installation. The service technicians were very nice. The price was the deciding factor for me; it was very affordable.
Customer Service
Thank you for your kind words, Kris O. We're pleased to hear that our team was able to provide you with a seamless installation experience. We appreciate your trust in Sure Temp Air Conditioning.
Jan C.
Sure Temp returned to assess the issue, installed a damper, and provided new directional registers. We are grateful that they have continued to come back to check if they can address any additional problems and assured us they would return again if the damper and registers did no…
David R.
Thank you, Jan, for your updated review. We appreciate the opportunity to serve you and look forward to working with you in the future!
Logan H.
I reached out to Air Army for a diagnostic check on my two HVAC units and to get a second opinion on an estimate I received earlier. Ashley at the office answered the phone promptly and scheduled a service appointment for me. On the day of service,…
Donna
After submitting a request, Zoom contacted me and provided a quote for my project. They came out…
Diagnostics, installs and the odd bad attic, from contractors who film their own jobs.