Jonathan C.
Fast, professional service at a reasonable price. I would recommend them.
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True North Air Conditioning
5.0(219 reviews)Claimed
Heating & Air Conditioning/HVACAir Conditioning RepairHvac
Gilbert, AZ, 85233, Phoenix, ArizonaAbout the Business
True North Air Conditioning specializes in providing air conditioning repairs, installations, and replacements, as well as mini-splits, heat pumps, and heating repairs to the East Valley, AZ region.
Services Offered
Photos
Reviews
Sheila F.
I hired True North for a yearly maintenance check on my air conditioning. The service was just average. It didn’t seem to cover as many check and service points as I’m used to with Scottsdale Air or Day and Night. It felt more like a visit to find issues and write up an estimate…
Mike S.
Business Owner
Thank you for taking the time to share your feedback, Sheila. We apologize that your maintenance visit did not meet your expectations. Since your review, we have reviewed the service internally and sent you your complete service report, photos, receipt, and a separate estimate de…
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K D.
True North did not respond to my email inquiry before I signed their contract for over $1700 to repair my AC unit, and they never reached out to me again. This was during the peak summer heat with my AC unit completely inoperative. I ended up finding someone else and ultimately p…
Jonathan H.
Jacob did an excellent job servicing my AC units. He clearly explained the plan and process. He listened to my concerns about the house and educated me on the items in question. He took the time to provide recommendations for my unit that he noticed (not an upsell but items to be…
Mike S.
Business Owner
Dear Jonathan, Thank you for sharing your experience! We’re delighted to hear that Jacob provided such thorough and attentive service during your AC maintenance. Clear communication and truly listening to our customers’ concerns are values we hold dear, and it’s wonderful to know…
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Lisa F.
I’m happy that others have had positive experiences with this company, but that hasn’t been the case for me. When I called to schedule maintenance, the earliest appointment was two weeks out, which I thought was acceptable. However, the day before my appointment, they texted aski…
Mike S.
Business Owner
Lisa, we completely understand your frustration, and we sincerely apologize for the inconvenience and disappointment caused by having to reschedule your appointment twice. While unexpected emergency repairs can arise and require us to prioritize customers without heating or air c…
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Lori
True North came through for us when our previous AC company stopped responding. Tristen answered our call on Memorial Day evening - a real person, not AI! - and arranged an appointment for the following day. From Tristin to our technician Jacob, the entire experience was fantasti…
Mike S.
Business Owner
Thank you for the fantastic review, Lori! We're thrilled to hear that we could step in and provide a positive experience after your previous service issues. It's wonderful to know that both Tristin and Jacob made such a strong impression with their professionalism, communication,…
Cynthia H.
They came for a service priced at $97, but mostly focused on showing photos and turned the appointment into an upsell for additional cleaning without performing the light cleaning mentioned in the advertisement and email. I’ve heard they have a good reputation, but the pricing fo…
Mike S.
Business Owner
Dear Cynthia, Thank you for sharing your feedback. We genuinely appreciate the opportunity to have visited your home and service your system for the first time. We want to clarify that the only service not performed during your appointment was the outdoor coil rinse. This was due…
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jon s.
The quote was accurate, and the equipment was installed as promised. The staff was exceptionally polite and tidy. It’s been a few months, and everything is still functioning perfectly. Highly recommended.
Mike S.
Business Owner
Thank you for the wonderful review, Jon! We're pleased to hear that your installation went smoothly and that everything was completed accurately and as expected. It’s great to know our team’s professionalism, respect for your home, and attention to detail made a positive impressi…
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Mama F.
Excellent!! My master bedroom had been consistently 10 degrees hotter than the rest of the house for the 25 years we’ve lived here. We had the previous air conditioner installed 14 years ago, and several other companies attempted to resolve the hot zone, but none succeeded. When…
Mike S.
Business Owner
Thank you so much for your kind words! We’re thrilled to hear that your master bedroom is finally comfortable after all those years. It means a lot to us that Micah and our team were able to identify the issue and provide a solution where others could not. We’re also pleased we c…
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Danika S.
They responded quickly through Yelp and were able to schedule me for the next day. The technician arrived ahead of schedule, was friendly, and managed to fix the issue during the same visit. It was a quick process, and I felt the repair was reasonably priced.
Mike S.
Business Owner
Thank you so much for the great review, Danika! We're glad our team was able to respond promptly and get you scheduled for the next day. It’s wonderful to hear the technician arrived early, was friendly, and resolved the issue in a single visit. We also appreciate your feedback o…
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Diagnostics, installs and the odd bad attic, from contractors who film their own jobs.