SantaAir specializes in providing Repair & Replacement Services for both residential Heating and Air Conditioning systems in Raleigh and the surrounding areas. Established in 2012, the company began its journey in 2009 with Factory Automation, transitioned to Heating & Air Conditioning in 2012, and became an Authorized…
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Reviews
Manuel T.
Just yesterday, another company estimated a repair cost of $2,700 for something I didn't even require! It was solely labor! Thankfully, I sought a second opinion from SantaAir Heating and Air. It's crucial to acknowledge businesses that operate with integrity.
Maggie N.
Business Owner
Hi Manuel, We truly appreciate you taking the time to share your experience! Making a significant repair decision is important, and you deserve a transparent understanding of what your system actually needs. At SantaAir, we guide our customers through our findings and clarify eve…
FS N.
I highly endorse Santa Air and John T. I discovered John on Yelp over a decade ago and have never sought anyone else since. I have complete faith in John and Santa Air due to their honest and effective solutions and services. John is a true professional and a delight to work with…
Julie P.
Caution: Review Coercion & $1,100+ Pricing Discrepancy. I utilized Santa Air for five years and recommended them to numerous friends. Regrettably, their business approach has shifted from "honest and diligent" to "opaque and manipulative." The Technical Issues: In 2020, Santa Air…
Maggie N.
Business Owner
Hi Julie, We prioritize transparency. Every aspect of your recent visit, including the service tier you selected, was thoroughly explained and approved in writing. The system functioned for years under labor and manufacturer warranties. You reached out to us five years later, aft…
P H.
To replace my outdated HVAC system, I employed Santa Air to install a SEER 17 Trane XR17, costing $16,327 (including the furnace). The air conditioning component of the installation has now malfunctioned three times. On May 31, the system stopped working (thermostat blank). Santa…
Maggie N.
Business Owner
Hi P.H., Thank you for taking the time to share your concerns; we genuinely hear you, and we’re truly sorry for the stress and frustration these issues have caused. Please understand this: every time you called, we dispatched a technician to you as quickly as we could, as that’s…
William B.
The company responded promptly and sent a technician to my residence on a Saturday, which I appreciated. Dee, the service technician, was professional, courteous, and a pleasure to work with. Unfortunately, my overall experience was disappointing. I was billed a very high fee for…
J C.
Steer clear at all costs unless you enjoy throwing money away. This is absolute highway robbery. I was on a business trip, and my partner needed just one actuator motor replaced on a 5-year-old Lennox system. We were aware of this beforehand. This is a $40-60 part, and a 15-minut…
Maggie N.
Business Owner
Thank you for your feedback. We understand that it may appear to be a straightforward part replacement when considering only the online price of a component. However, professional HVAC service encompasses much more than just the cost of the part. Our pricing reflects the labor of…
Linda N.
John is both professional and personable right from the beginning. He informed us of our options and explained each one thoroughly. I had several questions, and he addressed them with his expertise.
Tiger R.
Tyler is fantastic! He assisted us in resolving a persistent issue with an unusual odor emanating from our HVAC unit. Within an hour, he identified the problem, devised a plan, and commenced resolving the issue. He was prompt, efficient, and executed exactly what he promised at t…
Joel S.
I had a great experience... I was able to secure an appointment for the next day, and the technician (John) called ahead to inform me that he was running late and provided options to reschedule later in the day, which was considerate. He was upfront about pricing and quickly iden…
Holly K.
I discovered SantaAir through Yelp and have enjoyed working with them! Recently, Tyler came over to perform a tune-up on my system. He did an excellent job outlining all the options and explaining why one might be preferable over the others. He didn’t immediately attempt to upsel…
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Diagnostics, installs and the odd bad attic, from contractors who film their own jobs.
