Prime Comfort

S. A.

This is a reply to the owner's comments. I appreciate your response, but it seems there might have been a misunderstanding regarding my review. I did not claim that the installation was unprofessional or that the HVAC system was ineffective. Additionally, I did not say that the c…

Kevin M.

Business Owner

We would appreciate more details so we can properly investigate your concern. When we agree to install new equipment, we always provide the customer with a certificate showing that we have registered the equipment with the manufacturer for warranty purposes. The models on that ce…

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Prime Comfort came to our aid as we were in the process of finalizing the sale of our house. We were unaware that our AC had gradually lost efficiency due to a leaking pipe. What began as a routine service call quickly turned into a repair call to meet our timeline. Thank you, Mi…

We have been loyal customers of Prime Comfort since 2017 when they installed our Trane HVAC system. We have experienced no issues with our heating or air conditioning systems. Our annual maintenance for heating and air has been performed by excellent technicians. This morning, ou…

Five-Star Review for Prime Comfort. I have been a dedicated customer of Prime Comfort for many years, and they have consistently provided exceptional service. Their professionalism, quality of work, and meticulous attention to detail have kept my heating and air systems functioni…

I truly appreciated the follow-up visit from your technician Mike—he conducted a thorough inspection of our new system and made several adjustments to maximize efficiency. Great job!

Billy Cole has been our technician for air duct replacement, a new A/C unit, and an air filtration system. We have an older home with ducts located in a crawl space, making the job challenging. The work was completed on schedule, and communication throughout the process was regul…

Bob C.

Cody came to inspect our A/C system and confirmed that everything was functioning properly. There was no pressure to sell us additional services, just helpful advice. It's worth the service fee to ensure everything runs at optimal performance.

This is an excellent company with excellent people. They installed a brand new dual fuel unit for me last year, and it runs flawlessly. I just had a yearly check-up with Billy Cole, who arrived right on time as scheduled, and discussed any potential issues I might encounter until…

I was charged for no service—just for the visit. Additionally, the extra service costs were significantly higher than what I heard from other providers.

Peter H.

This company not only responded to my same-day service call on Friday but also repaired my system the following Monday by installing two much-needed Cooling Coils. The technician, Adam, was supported by his Operations Manager and arrived at my home at 8 AM ready to complete the j…

Rusty connections and components inside an HVAC unit.A close-up of a rusted and dirty air conditioning unit.Damaged HVAC unit with exposed components and rust.Close-up of a corroded HVAC component with pipes.

Shawn and his team did a fantastic job with our HVAC system. We returned home late one night to find our house sweltering at over 80 degrees. We called Trident Mechanical, and Shawn came out immediately. He had us up and running in no time.

Steve from this company visited last week after a thunderstorm caused some damage to our system. A timely appointment was easily arranged, Steve arrived on time, and he was both personable and professional. He was patient when I asked questions.

A family member recommended Total Heating and Cooling to me after they had an amazing experience with them. I had them come to my home for annual maintenance and inspection of the unit. They provided a comprehensive report on the entire unit.