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Family Air LLC is a reputable heating and cooling service provider located in Tucson. We focus on delivering dependable, high-quality services to both residential and commercial customers. Whether it's installation, repairs, or maintenance, we prioritize your comfort throughout the year. Reach out to us today for effec…
Paul A.
I don't usually write reviews, but I felt compelled to share my experience with Family Air. They installed an expensive AC unit on the rooftop of my townhouse. A few months later, I noticed a significant increase in my electric bill. Family Air quickly responded, identified the p…
Wayne C.
I had to make multiple follow-up calls due to incorrect installations. Ultimately, I ended up fixing the issues myself. I found their charges to be excessive and they refused to provide documentation of the hours worked. I would only recommend them to people I dislike.
James B.
I found your information in our records from 2022. I'm uncertain what led to this one-star review after such a long time. We provided a quote for your home following another company's work. We detailed the pricing for you as you requested. We appreciate any recommendations, thank…
Gina W.
Fantastic company! They installed a brand new AC unit for me when I replaced my swamp cooler with proper air conditioning! Hallelujah!! They also installed a mini-split at another property. They provide various options to ensure you get the best product suited for your needs at t…
James B.
I am so grateful that this is how I meet all crews on Tuesday! It's wonderful to have you as part of our AC family!
Bill K.
Still the best in the area. My unit stopped functioning very late in the workday, and although they said they would send someone the next morning, which is typically fine, I mentioned I smelled burnt metal and was concerned. They sent someone that night to take a look. They order…
James B.
We appreciate the time you took to leave this review!
T W.
I initially thought I had a good experience, but my calls and emails regarding my charges went unanswered. What the repairman described as a simple issue ended up costing me nearly a thousand dollars. After consulting another HVAC company, I felt I was overcharged for a part that…
James B.
My office manager will reach out to you again regarding your issue.
Aidfine K.
Finally, an A/C service that communicates quickly, responds promptly, and delivers exceptional service. My wife and I, both teachers, had to replace our A/C this summer. Other companies provided us with outrageous estimates, leaving us feeling hopeless and confused. Family Air ca…
James B.
Awesomeness! Thank you, and I will share your thoughts with everyone! Have a wonderful day!
Jose Rafael C.
We are extremely satisfied with Jim Beard, the owner, and his team. They installed two state-of-the-art units, a 3-ton and a 4-ton, with just three guys, Greg, Ryan, and Gerardo (who were all very friendly, helpful, and humorous) in less than six hours, and the units are function…
Michael M.
We relocated to rural Tucson this past year, and our AC worked perfectly throughout the summer. I decided to test it before the heat arrives this year, and it wouldn't start. The outdoor condenser fan was not operational. I'm a fairly capable DIYer and suspected it might be a mot…
Leroy T.
Awful customer service, with zero response to multiple calls. This dates back a while... We purchased an HVAC system from Family Air in July 2016, and within a year, we started experiencing issues. Since then, we've encountered several problems, including a faulty main coil. Ever…
James B.
I just saw this; words cannot express my regret. I know we faced issues with some inventory, and I hope you are operating smoothly now.
Tucson C.
Managing eight rental properties (six ours and two for others), we need reliable companies to rely on. Besides reliability, we seek firms and individuals with honesty, integrity, and fair pricing. We were fortunate to find an A/C company recently that met our criteria, but unfort…
James B.
Thank you for bringing this issue to my attention. We strive to provide quality service and take pride in customer satisfaction. Please contact me at 520-399-5850 and ask for James Beard.
Debra B.
Even though I had to work the day my AC failed, my son was home, and I called them while on my way to work. I was informed about a diagnostic fee. They sent someone out a couple of hours later, and he called to inform me that the fan motor was not operational…
Makers M.
The first two bidders indicated that I needed a new roof, with estimates of 14k and 17k. Enrique Jr. was my…
Diagnostics, installs and the odd bad attic, from contractors who film their own jobs.