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Cool R Us specializes in providing top-notch services guided by core principles such as honesty and fairness, punctuality, timely project completion, clear communication in simple terms, the use of only certified quality products, leaving homes cleaner than before, delivering exceptional service, and treating customers…
Karen B.
Be cautious about signing a permit waiver for their work. This company replaced my unit and created a makeshift air handler at the entrance, which resulted in poor airflow and negative pressure in the space. They also promised a year's supply of vent filters but never delivered,…
Tim H.
They provided me with a price, completed the job, and assured me that nothing else was needed. MIKE was the best technician I have encountered in my 81 years on this planet. I will definitely use their services again!
Niclasse D.
The owner is friendly and clearly explains the products offered. I would certainly recommend this company.
Ilsa A.
I recently engaged Cool R Us to replace an outdated PTAC unit with a new Mitsubishi mini-split in our back house. I had contacted two other local companies for quotes, but neither provided an electrician or assistance with removing the old unit. Cool R Us exceeded my expectations…
A B.
I purchased a brand new system and specified the type of thermostat I wanted; however, the incorrect one was installed. We failed inspection due to improper grounding of the system, necessitating the hiring of an electrician. I reminded Josh that we needed the original permit rei…
J C.
My AC stopped working late at night, as expected. My daughter suggested I call 'COOL R US' in Jacksonville since she had a great experience with them. I called COOL R US around 8:30 am, and they promptly scheduled me for a same-day service call in the afternoon. About 30 minutes…
Virginia
Cool R Us installed a unit in a home undergoing renovation, which was in very poor condition. The unit they removed was an old refurbished one, and the ducts were at least 50 years old. To say it was dirty would be an understatement. They performed their usual outstanding job qui…
Susie L.
These guys did an excellent job at a reasonable price, and they always texted me when they were on their way or had me scheduled. Communication was super easy. We had a drain line to a sump pump that overflowed before their arrival, and they returned after installation to assist…
Renee H.
I would NOT recommend Cool R US at all. I called them due to air flow problems, and they sent a technician who did not thoroughly check all the issues. He made a quick fix with the ducts that worsened the situation because it wasn't done properly and didn't address the root cause…
Michelle T.
My air conditioning failed overnight, so I called at 6:45 am, and the gentleman instructed me to send my information via text! I responded and had an appointment scheduled just 5 minutes later for the same day. They arrived on time, were very pleasant, and had everything up and r…
Diagnostics, installs and the odd bad attic, from contractors who film their own jobs.