Tracy W.
I experienced an emergency with a blocked drain on my A/C, and I was fortunate enough to have Comfort Masters come out late to assist. I am truly grateful for their quick response. Thank you so much!
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Comfort Masters
5.0(42 reviews)Claimed
Heating & Air Conditioning/HVACHvacAc Repair
6657 Corporation Pkwy
Ste 200, Fort Worth, TX, 76126, Fort Worth, TexasAbout the Business
Comfort Masters is a family-owned and locally operated business. Stephen has been involved in the HVAC industry since 2003. He established Comfort Masters with the belief that there was a demand for a customer-centric HVAC service. Our goal is to deliver outstanding customer service grounded in integrity, educating our…
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Reviews
Dean J.
Comfort Masters stands out as one of the finest HVAC companies in North Texas. While I was away, I realized my home temperature had soared above 95 degrees, so I reached out to Comfort Masters. They were able to come out the same day, provided estimates for both repairing and rep…
Amanda M.
Business Owner
WOW Dean, thank you thank you thank you for all of the kind words! You should never have to be in a hot house! Our goal is to get you your options so you can make the best decisions for your home! We are honored you chose us for your installation! The team aims to support you at…
Ron D.
I encountered two issues over the past year, both of which were covered by warranty. Each time, I needed Comfort Masters during crucial moments (right before a vacation and just after my wife returned home from surgery). On both occasions, Comfort Masters delivered promptly. Jere…
Leo B.
I'm conflicted because this company did provide assistance. They responded quickly and arrived promptly, which is why I gave them 4 stars. I also had no issues with my technician. However, based solely on pricing, I would rate them one star. They significantly overcharged for the…
Penny S.
Business Owner
Hi Leo. We want to sincerely thank you for the opportunity to serve you and your family. We appreciate your acknowledgment of our prompt assistance. The economy has been challenging for everyone in the service sector, and we have had to find ways to care for our customers while m…
Monie H.
My AC system required servicing, and one unit was making noise. I was able to schedule an appointment entirely through Yelp in just minutes! That was fantastic! All my initial inquiries and potential pricing scenarios (though they couldn’t provide an exact quote) were discussed o…
Penny S.
Business Owner
We are thrilled to hear you had a fantastic experience, and we truly appreciate your business. Thank you for your 5-star review!
Elizabeth C.
I've had a tough time deciding how to rate Comfort Masters. First off, their response time is incredibly fast. If you call in a panic on a Sunday, they will answer your call, guide you through the situation, and offer to send someone if needed. Their staff is knowledgeable, helpf…
Tricia L.
Business Owner
Hi Elizabeth, First and foremost, I sincerely apologize for the issues you have encountered. We aim to provide the best customer service at every stage of our company. Our objective is always to serve you and your family with integrity. I have attempted to locate you in our syste…
Bob T.
Exceptional service. When I replaced my A/C in 2013, I received three bids. They were the middle price, but unlike the other two, they provided a detailed two-page list of everything they would do for the money, including re-sealing all ducting to prevent leaks. They completed ev…
Penny S.
Business Owner
Hi Bob! Thank you for your wonderful review and the kind words about us. We greatly appreciate your business and thank you for being a savings club member with us!
David W.
The service technician, Rondel, has been outstanding. He resolved the distribution and noise issues we inherited from previous owners and provided solid maintenance tips. I only rated 4 stars because I believe the markup on the capacitor replacement was a bit excessive.
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S D.
I recently had a new HVAC system installed. If I have any concerns or questions, they address them immediately. I have a service contract that includes two checkups a year. Their technicians are knowledgeable, and this extends to their office staff as well. Most importantly, Comf…
Amanda M.
Business Owner
Thank you so much for your feedback! We are incredibly grateful for the opportunity to have installed your new system. We understand it’s a significant decision, and we are honored that you trusted us and signed up for the membership as well. Thank you once again for being a valu…
Jude M.
I have been enjoying my Trane air conditioner since 2019 and have it serviced for routine maintenance twice a year. I particularly appreciate being able to control it from my smartphone! I did encounter some issues initially, but they were promptly resolved. Jamarcus was the tech…
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Diagnostics, installs and the odd bad attic, from contractors who film their own jobs.