Your field tech is the face of your company. They're the first person customers meet face-to-face. Often on one of their worst days. Lost power disrupts their schedule.
As an electrical business owner, you need skilled techs to succeed. The ongoing labor shortage makes finding them harder every year. The techs you do have face daily challenges beyond troubleshooting circuits and installing panels.
They need to arrive informed. Present options. Collect payments. Document work. Communicate with dispatch. Sell agreements. All while doing excellent electrical work under time pressure.
When any of these break down, your business looks disorganized. The tech picks up the pieces. Customer trust erodes. Revenue leaks. The tech gets frustrated. And frustrated techs eventually leave.
The labor shortage makes every tech departure expensive. Replacing a skilled electrician costs 5,000-10,000 in recruiting, training, and lost productivity. Fixing the daily pain points that cause frustration is cheaper than replacing the people who leave because of them.
This guide covers 8 common pain points and how to fix each one.
Part of the Equipment and Tools section in the Electrical Business Blog.
