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Our specialties lie in understanding that while you strive to create a cozy environment in your home, sometimes your efforts may not suffice to achieve the comfort you truly deserve. The elements that enhance the feeling of home are often those that are invisible, intangible, or unavailable in stores. This is where The…
Modiddy R.
For about six years, I have been a customer and have never faced disappointment, nor do I anticipate any in the future. I consistently keep up with my HVAC maintenance, and each time a technician visits to inspect or service my unit, I encounter professionalism, patience in addre…
Joey K.
I have been utilizing their services for more than two years, and every interaction has been very positive. They are consistently honest, and I feel that they genuinely prioritize my best interests. I am enrolled in their maintenance plan, which has proven to be a wise investment…
Jennifer P.
We had The Comfort Authority perform our annual AC maintenance, and Alyssa was incredibly knowledgeable with outstanding communication skills! She presented us with four different options based on her findings. She was fantastic! The only area for improvement I see is their appoi…
Todd G.
All I can say is DO NOT EVER hire this company. They installed a unit in our home, and now, just three months later, the unit has completely shut down. The first shutdown was due to an installation error, and now, who knows what the issue is since they don't operate on Sundays. I…
Steve C.
Hi Todd, Thank you for sharing your experience. We completely understand your frustration regarding the system shutting down twice within a few months post-installation. When we received your message Sunday evening, we aimed to respond quickly to ensure you were taken care of, wh…
Nadine N.
Luis was exceptionally professional, punctual, and considerate. Everyone should be fortunate to have him as their AC technician!
ML W.
Valerie from Comfort Authority assisted us with a slow kitchen drain line. She cleaned it thoroughly, utilized the jettison equipment, and followed up with a camera inspection. All work was completed and invoiced as discussed. Valerie was knowledgeable, professional, and kind. Sh…
Dawn M.
Their HVAC technicians are punctual and immediately get to work diagnosing the problem. I appreciate that they don’t waste time. They are also very friendly and knowledgeable.
Benn D.
The installation quality was excellent. The service was extremely professional and friendly. There was no pressure to upsell, only suggestions if I wanted or needed them. I received exactly what I wanted and needed, along with recommendations for enhancements. Thank you once more…
Steve C.
Benn, Thank you for trusting us with the installation of your new AC system! We’re delighted that our team offered professional and friendly service, helping you select the right solution without any pressure. We truly value the opportunity to serve you and look forward to ensuri…
Nelle C.
This review pertains to the quote process, which involved a lot of back and forth messaging. When I finally called, I ended up speaking with a call center (I believe). This company might be doing things correctly, but I don’t have the time when other plumbers provided me with qui…
Steve C.
Hi Nelle, thank you for your feedback. We understand the desire for a quicker quote process, especially when comparing options - that can consume a lot of time in an already busy schedule. For water heater replacements, we typically suggest an on-site visit rather than quoting fr…
Desmond W.
James Farley was an outstanding team member who provided exceptional service, transparent communication, a clear and honest perspective, and demonstrated solid work ethic. He did an excellent job on my water heater, bringing it up to code, flushing it out, and showing me the resu…
Diagnostics, installs and the odd bad attic, from contractors who film their own jobs.