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Emily B.
Steve has installed my Furnace, A/C, and today my hot water tank! The service was excellent, the staff friendly, and their prices were lower by several hundred dollars. Thank you once more for the fantastic service!
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Collins Cooling & Heating Co
5.0(15 reviews)Claimed
Heating & Air Conditioning/HVACHvacFurnace Repair
11124 Lorain Ave, Cleveland, OH, 44111, Cleveland, OhioAbout the Business
Collins Cooling and Heating is a family-owned and operated business that has been serving the Northeast Ohio community for many years. Our focus is on residential heating and air conditioning repairs and installations, all provided at a fair and honest price. Many families in the area have been sharing their positive e…
Services Offered
HVAC system repairAC and furnace split system
Photos
Reviews
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E. B.
This company is truly disappointing. They used to be great. Last winter, my furnace broke down, and they promptly provided a temporary fix while waiting for a warranted part. However, Collins never returned to complete the necessary repairs and stopped answering phone calls (even…
Steve C.
Business Owner
Thank you for noting that "They had been excellent." I assure you that we are still a top-notch family-owned business! I can also confirm that no one has gaslighted you. When I returned your call, you mentioned that you had spoken to someone who said we would be there the next mo…
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Frank S.
The installation technicians were quick, focused on quality, and very friendly. The pricing for everything was quite reasonable. The owner is a fantastic person.
Dan F.
Steve Collins was the epitome of professionalism and straightforwardness. Steve and his team installed a new furnace and central air for the first time. My wife has used both the AC and furnace in the past week due to Ohio's weather. We couldn't be happier. EXCELLENT PRICE!!! His…
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Will O.
Excellent service. I value the honesty, speed, and cleanliness of the crew. I was looking to replace an approximately 40-year-old system after a technician warned me about a flame rollout during startup of my old unit. The first company I contacted wouldn't provide a quote for a…
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Kelly A.
Fantastic customer service, and the technicians are very knowledgeable. They've been maintaining my rental properties and are incredibly reliable.
Salvatore F.
I was very let down by this company. I called to inform them that my furnace was not operational and requested a service call for an estimate. They informed me that all their technicians were busy and asked if I had purchased the furnace from them. When I replied "No," they said…
Steve C.
Business Owner
I'm pleased that our after-hours operator was able to promptly inform you of our inability to respond, which allowed you to seek other options quickly. I'm unsure why anyone would leave a negative review simply because we were honest enough to inform you upfront that our technici…
Anya S.
I required a furnace inspection at my residence. Steve Collins was able to accommodate me on short notice and did an excellent job. He has previously worked on my home; his technicians are knowledgeable, professional, and courteous. They consistently arrive on time and thoroughly…
Steve C.
Business Owner
"I apologize for the long delay in responding. I prefer to personally reply to every review with gratitude. Unfortunately, I just discovered this option on my Yelp business listing today." I'm delighted you were satisfied with our service, and I hope everything is still functioni…
Kara T.
The service was exceptional, and the workers were incredibly pleasant to be around. I didn't pay much attention to them; I simply showed them where the issue was and let them handle their work. Afterwards, the bill was lower than any other company had quoted me, and I was extreme…
Steve C.
Business Owner
"I apologize for the long delay in responding. I prefer to personally reply to every review with gratitude. Unfortunately, I just discovered this option on my Yelp business listing today." Thank you for the fantastic review! I'm glad you were satisfied with the service and pricin…
Paul S.
I contacted Collins after another heating and air conditioning supplier informed me that I needed a new air conditioner. It turned out that I did not require a new air conditioning system. Collins replaced the exterior fuse box for just $200, saving me over $3000 that the other c…
Steve C.
Business Owner
"I apologize for the long delay in responding. I prefer to personally reply to every review with gratitude. Unfortunately, I just discovered this option on my Yelp business listing today." I'm glad we could repair your air conditioning without the need for replacement as suggeste…
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Diagnostics, installs and the odd bad attic, from contractors who film their own jobs.