Electrical Customer Satisfaction Survey Template

Build and download a free electrical customer satisfaction survey. Capture 1–5 service ratings, Net Promoter Score, on-time arrival, safety-confidence feedback, and PDF, Excel, or Word export.

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Electrical customer satisfaction survey

Capture post-service ratings, NPS, and comments — expand only the sections you need.

Customer Survey

Electrical · Post-Service Feedback

Survey #

CSAT-2026-001

Survey date

2026-07-29

Service date

2026-07-29

Avg satisfaction

—

Survey #

Survey date

Service date

Work order ref

Technician

Service type

Contractor

Phone

Email

License #

Customer

Phone

Service ratings0/8 rated

1 = Very dissatisfied · 5 = Very satisfied

Overall satisfaction

Ease of scheduling

Technician professionalism

Communication & explanation of work

Quality of workmanship

Price transparency & value

Cleanliness & care of work area

Confidence in electrical safety after service

Net Promoter ScoreNot rated yet

How likely are you to recommend us to a friend or colleague?

0 = Not at all likely · 10 = Extremely likely

Arrival & experienceOn-time arrival

Did the technician arrive on time?

Open-ended feedbackOptional open-ended feedback

What did we do well?

How can we improve?

Anything else to share?

Technician signature

2026-07-29

Customer signature

2026-07-29

Customize:

What's included

  • Survey number, survey date, service date, and optional work order reference
  • Technician name and service type
  • Company name and contact — customer name and service location
  • Seven core ratings — overall, scheduling, professionalism, communication, workmanship, price transparency, cleanliness
  • Electrical-specific safety confidence rating after service
  • Net Promoter Score question (0–10) with promoter/passive/detractor classification
  • On-time arrival yes/no
  • Open-ended — strengths, improvements, and additional comments
  • Auto-calculated average satisfaction and % satisfied (4–5 ratings)
  • Optional logo and customer signature
  • Export to PDF, Excel (.xlsx), or Word (.docx)

How to use this template

  1. 1

    Add survey and job context

    Enter survey number, survey date, service date, technician name, and optional work order reference so responses tie back to the visit.

  2. 2

    Record company and customer details

    Add your business name and the customer’s service location. Keep it minimal — this form focuses on feedback, not billing.

  3. 3

    Capture ratings and NPS

    Rate each service attribute on a 1–5 scale, answer the 0–10 recommendation question, and note on-time arrival. Electrical-specific and core averages update automatically.

  4. 4

    Download and act on feedback

    Add optional comments and customer signature, then export as PDF, Excel, or Word (.docx). Email the PDF after the visit or import Excel into your QA dashboard.

Why electrical contractors track CSAT on every job

Electrical work is invisible to most customers until something fails. Satisfaction surveys confirm that safety concerns were addressed and build trust for panel upgrades and repeat service.

Commercial clients expect documentation and professionalism. Consistent CSAT tracking shows account managers which crews deliver the experience your contracts promise.

Use this free electrical customer satisfaction survey to standardize post-service feedback. Pair it with CloseCrew to grow your book while quality metrics stay in view.

Related templates

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Customer Satisfaction Survey Template FAQs

Is this Electrical customer satisfaction survey free?

Yes. This electrical survey builder is free with unlimited PDF, Excel, and Word downloads. No subscription required.

Include overall satisfaction, likelihood to recommend (NPS), ratings on scheduling, technician professionalism, communication, workmanship, price transparency, site cleanliness, on-time arrival, confidence in electrical safety after the visit, and open-ended feedback for commercial and residential clients.

The standard “How likely are you to recommend us?” question on a 0–10 scale. Scores of 9–10 are promoters, 7–8 are passive, and 0–6 are detractors. The export shows the customer’s score and category for each response.

Export as PDF for commercial close-out packages, Excel for QA tracking across crews, or Word (.docx) for custom shop formats.

Industry best practice is 5–10 questions mixing rating scales with one or two open-ended fields. This template stays within that range so customers complete it quickly after the visit.

Happy customers refer. CloseCrew helps you earn them.

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