Specialties include Water Heaters Are What We Do--It's All We Do! We're a family-owned, locally operated company offering Same Day Service for water heater installation and repair. Whether you need a standard gas unit fixed or you're ready to upgrade to a high-efficiency Tankless Water Heater, we're ready to help--toda…
SJasmine Z.
Dustin was fantastic--professional, polite, fast, and exceptionally professional, genuinely polite, and impressively efficient--the kind of technician who clearly knows his craft inside and out. His communication was clear, his work was meticulous, and he carried himself with the…
Bryan O.
Thank you for sharing this positive review. Customers like you keep our team motivated to do their best.
S T.
Called Payless water heaters Friday after noon and received next day early am appt. Jojo did a great job. He was very polite, knowledgeable and professional. He replaced our water heater, explained everything he completed and it looks great.
Remy W.
Thanks for taking a minute to share this and for making sure Jojo gets the recognition. Quick scheduling, showing up when promised, and taking the time to explain how the system works and what maintenance it needs are all a big part of how we aim to help. We really appreciate you…
Ricky D.
I had a water leak on thanksgiving. I'm grateful for technician jerry who was punctual and professional. He explained pricing, warranties, and finished the job in 3 hours. I'm thankful he explained how the water heater works, how he got the new water heater up to code, and how to…
Bryan O.
Thank you for sharing this positive review. Customers like you keep our team motivated to do their best.
Sergio D.
Was very good technician very professional very polite 10+Thanks for the service !!
Bryan O.
Thank you for sharing this positive review. Customers like you keep our team motivated to do their best.
Armando F.
Hello Payless co.Dustin arrived on time, look at my old water heater and advised that my 20 year old heater should be replaced. It made more sense to install new than to replace parts. The quote and Dustin's professional install went above snd beyond.His manager should be proud o…
Bryan O.
Thank you for sharing this positive review. Customers like you keep our team motivated to do their best.
Gamera B.
Parts are marked up over 4000%. An $8 part is $480.00? Avoid. https://www.homedepot.com/p/White-Rodgers-24-in-Copper-Universal-Thermocouple-H06E024S1/204804217
Kent Y.
Excellent follow up. Great service. Dustin took no shortcuts and did things the right way. Most importantly, he listened to the customer and went beyond the call of duty.
Bryan O.
Thank you for sharing this positive review. Customers like you keep our team motivated to do their best.
Laurent G.
I had an awful experience with Payless Water Heaters. They showed up three hours late to an appointment when we had no hot water, and when the technician finally arrived, he gave me a long list of excuses for why he couldn't figure out the problem. Instead of trying to fix our 8-…
Bryan O.
Laurent, thank you for your feedback. We strive for excellence. Would you kindly call Chris at x 888-833-5377 x721 so our management team can review your concerns and identify a potential path of resolution. Customer satisfaction is extremely important to all concerned.
Alyssa S.
Our water heater stopped working - and this company had great reviews. And just like others said, they don't have an answering service or voicemail on weekends, but a person! I got scheduled for same day service on a Saturday, which was great. Our technician came a few hours late…
Bryan O.
Thank you so much for taking the time to share your feedback with us. We truly appreciate any comments we receive as it’s a great way to gain valuable insight on how we’re doing. Please don’t hesitate to reach out to us directly if you need anything else or have suggestions.
Matthew O.
My water heater shut down at 8pm last night. I called Payless first thing this morning and was able to schedule an appointment for this afternoon. Jerry V. Was my technician and he was prompt (he was able to get to me early which was such a blessing), polite, knowledgeable, and g…
Bryan O.
Thank you for sharing this positive review. Customers like you keep our team motivated to do their best.
Jane L.
We called Attic Hero because the attic of our new house was filled with rodents droppings. Anyone who had been to the attic mentioned that this was one of the worst they have ever seen. Matt showed up on time and with courtesy,…
Joe S.
READ BEFORE YOU HIRE ANYONE. When you get a leak, or mold, most companies will try to bill your insurance, and by that they will want to tear down all they can. In reality this is a scam, they should demo only what needed which will…
Andrew L.
The Sattler team was absolutely amazing from the beginning quote with Erik until final system commissioning. We got a full net zero system with backup battery for when the SDGE grid inevitably goes down. Could not be happier with…
Hila A.
We have just completed a full restoration project after a massive flood and I'm so…
